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Internship (MNG213)

Course annotation

Any organisation can be viewed as a business process that transforms inputs into outputs to satisfy customer needs by providing them what they want, when they want it, and where they want it at a price they are willing to pay. Theoretically, satisfying all these requirements would mean developing, producing, and delivering individually customised products of the highest quality, in the shortest time, and at the lowest cost. In practice, given the organisational capabilities and constraints, trade-offs must be considered, expressed in terms of product (or product portfolio) attributes – cost, quality, variety, and response time. Competition forces organisations to improve their process capabilities to strengthen the product attributes in order to become better than their competitors or to push operational frontier further. Hence, the internship aims to develop the ability of students to diagnose the gap between the product attributes and process capabilities and, secondly, to identify the root causes of the gap and, finally, to determine the possible ways of bridging the gap.

Objectives of the course

a) To develop the ability of students to diagnose the gap between the product attributes and process capabilities;

b) To identify the root causes of the gap and determine the possible ways of bridging the gap, and, finally, to define the possible problems to be solved in the final bachelor thesis.

Learning outcomes

  • To be able to identify primary and supportive processes of an organisation
  • To be able to determine the product attributes in relation to the customer segment
  • To be able assess the process capabilities in relation to the product attributes
  • To be able to identify the root causes of the gap between the process capabilities and product attributes and to determine the ways of bridging the gap.
Syllabus
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