Business Process Management

Content of the Module

Business process management is a systematic method of management intended to match the business processes of an organisation and the demands of a client. Business processes define an organisation`s works creating value for clients and other stakeholders and realising the strategic goals and tasks of an organisation. A process approach is one of the most effective ways to handle chaotic, historically existent processes. High efficiency, growing sales, satisfied staff and customers – these are the usual process improvement outcomes. When competitiveness increases only those companies that operate most effectively remain, therefore business process management is becoming increasingly popular both in Lithuania and globally. 

The study module analyses the most popular business process management methods and tools (Lean, 6 sigma, process re-engineering, etc.) and recommends when to apply any of them. A systematic approach towards processes is formed, they are linked to the company`s strategy, goals and measured by indices. It discusses what challenges will be faced in the organisation implementing business process management principles and advises how to implement process change projects and raise the organisation`s business process maturity in a consistent way.

The business process management module provides pragmatic knowledge and forms practical skills. Many practical tasks are carried out, cases are analysed and visits to companies are made. Lectures of the module are delivered by experienced Lithuanian business process management practitioners (Vilma Nasteckienė, Airidas Laugalis, Ugnius Savickas, Mindaugas Kulikauskas, Indrė Liutkevičienė) as well as famous Lithuanian and overseas academicians (Dr. Vytautas Būda, Dr. Saulius Šimkonis, Prof. Marlon Dumas).


Manager of the Module

Vilma Nasteckienė

Manager of the Executive MA “Business Process Management” module at ISM Executive School. Currently she is pursuing doctoral studies in the field of social science, management at ISM University of Management and Economics. Vilma Nasteckienė is a LEAN organisational culture consultant, a business process and integrated risk management coach, a credit and operational risk management practitioner. During more than a decade at international companies she led teams of various sizes, worked actively on efficiency increase and innovation implementation projects, accumulated experience at model change and activity assessment projects. Since 2011 she has been providing consultations to company managers on risk strategy formation, implementation of risk management standards and effectiveness of the processes. Vilma Nasteckienė acquired her MA degree in Management at Vytautas Magnus University; she studied at Weber State University, the USA. 

Module Consultant
Mark Kriger, BI Norwegian Business School